Privacy Policy

Johannes de Wet, trading as The Long View in New Zealand, is responsible for the information we handle. You can write to us at 3 Pennant Grove, Titahi Bay, Porirua 5022, New Zealand, or contact our privacy contact at hello@thelongview.blademind.ai for questions, access, corrections or deletion requests.

In the private book intake we collect the recipient's name, occasion, gift date and proposed destination, your stories, photographs, captions and permissions, and your email when you request a material review. For an accepted order we may also collect contributor details and responses, proof feedback, support messages, delivery details and payment references. Some information is about the person receiving the gift or other people. We use it to assess, create, check, deliver and support the book. If essential information or permissions are missing, we may be unable to proceed.

Please make sure you are entitled to share material about other people and give contributors clear context. The buyer can review material submitted for their book, and approved material will be seen by its recipients. A surprise gift does not remove privacy rights. Where required, we take reasonable steps to notify people whose information we receive indirectly, or establish an applicable exception. Contact us before supplying material if notification could affect a surprise or raise a safety concern.

If voice input is offered and you choose it, the recording is sent for transcription using OpenAI. You review the transcript before adding it to your answers. Typing is an alternative. Writing and design tools may process the material needed to produce the book under our editorial review. Do not submit medical, financial, identity-document or other sensitive details that are unnecessary for the gift. Provider processing and operational retention may differ from storage in a saved intake.

Stripe processes card payments. Our application receives payment status, references and the contact and shipping details needed for the order; it does not store your full card number or security code. Stripe also handles information for its own payment, fraud-prevention and legal responsibilities.

We use Vercel for hosting, Convex for application data and files, Resend for email, Microsoft for the support mailbox, Stripe for payments, OpenAI for transcription, and PostHog for limited product analytics. Production may also require approved writing/design providers and a printer and carrier. A printer needs the approved print file, which contains personal material, as well as delivery details. Providers may process information outside New Zealand. We assess the safeguards required for the intended processing; we do not promise that all information stays in New Zealand.

We record selected actions such as viewing the price, deliberately using the sample book, opening its text panel and completing the private intake. A random session identifier and controlled campaign label help us understand which visits lead to useful activity. They use session storage and can distinguish activity within a browser session; this is not a promise of complete anonymity. PostHog receives a hashed identifier, event names, campaign codes and release/environment labels. We do not send it your answers, names, email addresses, photographs, audio or private return URLs. Our integration does not use session replay, automatic input capture or an advertising pixel. You can turn usage measurement off for this browser; a preference cookie remembers that choice for one year. Hosting and security providers may separately process technical information such as IP addresses and use necessary cookies or storage.

Your return and contribution links grant access to private material. Share them only with the intended people and contact us if a link is exposed. We restrict operational access and use service safeguards, but no online service can guarantee absolute security. We do not sell your personal material or publish it as a testimonial or sample without separate permission.

We retain information needed for an active draft or order, production, support, corrections, disputes and applicable record-keeping obligations. We review continued need and can consider requests to remove unused drafts or creative material. We do not currently promise automatic deletion on a fixed day. Payment and business records may need to be retained after creative material is removed. Provider backups and operational logs may take longer to expire; an already printed or delivered copy cannot be recalled by deleting an online file.

You can ask what personal information we hold about you, request access or correction, or ask us to delete it. No special form is required. Tell us what you would like and enough information to locate the relevant material. We acknowledge the request, check identity proportionately, locate the information and explain our decision. We respond to New Zealand access and correction requests as soon as reasonably practicable and normally within 20 working days, subject to any lawful extension. We explain any extension and the applicable complaint rights. We may need to verify your identity and consider other people's rights and legal retention duties. We explain any limits rather than promising immediate deletion of every copy. If a correction is disputed, you may ask for a statement of correction to be attached. We confirm completed actions and explain any information retained, provider limitations or work still outstanding. Please contact us first about a concern. You can also contact the New Zealand Office of the Privacy Commissioner or another authority available to you under applicable law.

We update this notice when the service or its processing changes. The version date appears above. We will provide additional notice where a material change or the law requires it.