Draft — not yet in force
Refund Policy
You never pay for something you haven’t seen, and you never lose money to a problem we caused.
Before work begins
Full refund, no questions. “Work begins” means we have started processing your intake interview or contacted your contributors.
After work begins, before the final proof
Each issue is personalised — written and designed for one person — so it cannot be resold, and refunds after work starts reflect that. If you cancel mid-way, we refund the price minus the value of work already done, which we will itemise plainly. If we conclude we cannot deliver something you would be proud of, we say so and refund in full.
At the final proof
Fact corrections are free and unlimited. Wording corrections are free within reason. If, after corrections, the issue still is not something you would hand over, tell us why. We will either fix it or refund the difference between what you paid and what you keep. Keep the digital copy and we refund the printing-and-shipping portion ($40); keep nothing and we refund in full and delete the issue.
Printing and shipping problems
A misprinted or damaged printed issue is reprinted and reshipped free, or refunded — your choice. If a printed issue misses the farewell date because of our printing or shipping, and not because the date moved, we refund the full print portion ($40) and you keep the printed issue when it arrives. This does not apply where you gave a late-print acknowledgement at checkout: there, the printed issue was always going to arrive after the farewell and the timing is not a refund ground. Misprints and damage are still covered.
If the farewell is cancelled
The issue is about a working life, not the party — most people still want it. If you would rather stop, the mid-way cancellation rule above applies.
Your statutory rights
Nothing here limits rights you have by law. For New Zealand consumers, the Consumer Guarantees Act applies. For EU and UK consumers, the usual 14-day distance-selling cooling-off right does not apply to goods made to your specification (personalised goods are exempt), but everything above applies regardless and is more generous than the exemption requires.
How to ask
Email hello@thelongview.blademind.ai. A person answers within one business day. Refunds go back to the original payment method within 5–10 business days of agreement.