Refunds and Cancellations

Saving and submitting your book material for review does not require payment. You can stop at that stage without a cancellation charge. Payment opens only after material review and your acceptance of the agreed scope, destination and timing.

If you have paid and cancel before paid production work begins, we refund you in full. Initial material review before payment is not a chargeable cancellation cost.

Contact us as soon as you want to cancel. Before the final proof, a cancellation refund may reflect work already completed for your paid order. We explain and itemise any proposed deduction; we do not charge an undisclosed cancellation fee. If we conclude that we cannot deliver the agreed book, we refund in full. Your statutory cancellation and refund rights always apply.

Fact corrections are free, and reasonable wording corrections within the agreed scope are included. If the corrected proof still does not meet the agreed brief, tell us why before approving it. We will put it right or, if you choose not to keep the book, refund in full. Any partial-delivery arrangement must be agreed separately; we do not impose an unagreed split of the price.

Each book is personalised and cannot normally be resold. Once the approved file has entered print production, we cannot normally offer a change-of-mind cancellation. This does not affect remedies for a fault, damage, failure to follow the agreed proof, non-delivery or another problem covered by law.

Email us with a description of the problem and, where practical, photographs of damage or a printing error. We will investigate and arrange an appropriate correction, replacement or refund, including the rights you have by law. Contact us before returning anything so we can provide the correct return address and arrange any return we require. Do not return the book to the printer without instructions.

If we cannot meet the agreed shipping schedule, we notify you, explain the revised timing and offer the applicable choice of accepting the delay or cancellation and refund. A late-print agreement does not excuse a further unagreed delay or defective work. See Delivery.

Contact hello@thelongview.blademind.ai with enough information to locate the order. Do not send card numbers. Agreed refunds are processed promptly to the original payment method through Stripe. Bank processing can take additional days; we confirm when we have submitted the refund. We do not substitute store credit unless you agree.

This policy is in addition to any mandatory consumer rights. Personalisation does not remove rights concerning faulty goods or services. Where the law provides a stronger remedy or cancellation right, that right applies.